Shipping Policy
Last Updated: 01/01/2026
1. Overview
Estell Foods (“we,” “us,” or “our”) is committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines our delivery processes, timelines, fees, and responsibilities for orders placed on https://estellfoods.com/. Please read this policy carefully before placing an order.
2. Shipping Areas
We currently ship globally. We deliver to all 36 states, including the Federal Capital Territory (FCT), Abuja, and any part of the world.
Delivery timelines and fees vary depending on your location:
Lagos Metropolis: Mainland & Island
Other Major Cities: (e.g., Abuja, Port Harcourt, Ibadan, Kano, etc.)
Extended Areas: Other towns and regions (subject to logistics partner availability)
Note: We reserve the right to modify serviceable areas. If your location is currently unavailable at checkout, please contact our support team for special arrangements.
3. Order Processing Time
Processing Time: All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment confirmation.
Order Cut-off Time: Orders placed and paid for before 12:00 PM (WAT) on a business day will be processed the same day. Orders placed after this time will be processed the next business day.
Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed the next business day.
4. Delivery Timelines & Fees
4.1. Standard Shipping
| Destination Area | Estimated Delivery Time | Fee (NGN) |
|---|---|---|
| Lagos Metropolis | 1-3 business days | [Insert Fee] |
| Other Major Cities | 3-5 business days | [Insert Fee] |
| Extended Areas | 5-7 business days | [Insert Fee] |
4.2. Express Shipping (Where Available)
For an additional fee, Express Shipping reduces delivery time by 1-2 days. This option is visible at checkout if available for your location.
Delivery times are estimates only and commence from the date of shipment, not the date of order. Delays may occasionally occur due to logistics, weather, or unforeseen circumstances.
5. Important Notes for Perishable Goods
Because we sell fresh and perishable food items, the following are critical:
Delivery Attempts: Our logistics partners will attempt delivery once. It is the customer’s responsibility to ensure someone is available to receive the order at the provided address during business hours.
Immediate Storage: Upon delivery, you must immediately store products according to their requirements (e.g., refrigeration). We are not liable for spoilage due to a customer’s failure to receive or store products promptly.
Non-Availability: If no one is available to receive the order, the driver will leave a notification. You must contact us within 2 hours to reschedule delivery (additional fees may apply). If the perishable goods are compromised due to the delay, we cannot issue a refund (see our Refund Policy).
6. Shipping Restrictions & Special Handling
Temperature-Sensitive Items: Certain products are shipped with ice packs or in insulated packaging. This is included in the product cost.
Delivery of Alcohol (if applicable): Recipient must be 18+ and provide a valid ID upon delivery.
Address Accuracy: You are responsible for providing a complete and accurate delivery address. We are not liable for delays or losses due to incorrect addresses provided by the customer. Address corrections after shipment may incur a fee.
7. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with:
A tracking number
A link to the logistics partner’s tracking portal
The estimated delivery date
You can also track your order by logging into your account on our website.
8. Damaged or Lost Packages
Inspect Upon Delivery: Please inspect the exterior of your package before accepting it from the driver. If the package is visibly damaged, you may refuse delivery and notify us immediately.
Lost Packages: If tracking indicates your package is lost in transit, please contact us. We will investigate with the logistics partner and resolve the issue, which may involve a replacement or refund. Please refer to our Refund Policy for details.
9. International Shipping
We ship globally.
10. Wholesale/Bulk Order Shipping
Shipping terms for wholesale or large bulk orders are negotiated separately. Please contact our sales team at [sales email/phone] for a custom quote.
11. Changes to This Policy
We may update our Shipping Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
For any questions regarding shipping or your order delivery:
Estell Foods Customer Support
📧 Email: support@estellfoods.com
📞 Phone/WhatsApp: +2347086417791
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM WAT
Disclaimer: Delivery timelines are estimates provided by our logistics partners and are not guaranteed. Estell Foods will not be liable for any delays caused by third-party carriers, weather conditions, public holidays, or events beyond our reasonable control (force majeure).
